Welcome to the Epend FAQ Page!
Here, you’ll find answers to frequently asked questions about our offerings, services, and policies. If you need further assistance or have any other inquiries, feel free to get in touch with us.
General Information
Q: What is Epend?
A: Epend is a leading online home decor retailer offering premium and stylish decor solutions since 2018. We specialize in delivering high-quality products to enhance homes across the globe.
Q: How can I get in touch with Epend?
A: You can reach us by email at [email protected], or visit our location at 4123 Lizzy Dr, Dallas, TX 75211, United States.
Orders and Payments
Q: Which payment methods are accepted?
A: We process payments through Paypal, which allows you to pay securely using major credit or debit cards.
Q: Can I cancel my order?
A: You can cancel your order before it has been dispatched by contacting our customer support team at [email protected].
Q: Are there any extra charges or taxes?
A: No hidden fees or extra charges. All applicable taxes and duties are included in the price of your order.
Shipping
Q: How long does it take to process my order?
A: Our products are carefully crafted upon order, and the production time is typically 1-2 days. Patience is appreciated, as we ensure every piece is made to perfection!
Q: What is the estimated shipping time?
A: After dispatch, your order will typically arrive within 2-5 business days.
Q: Is shipping free?
A: Yes, we offer free global shipping on all orders, no matter where you are.
Q: What shipping services do you use?
A: We partner with top carriers like DHL, FedEx, and UPS for secure and reliable delivery.
Returns and Refunds
Q: What is Epend’s return policy?
A: Returns are accepted within 30 days of delivery if the items are unused, in their original condition, and still have tags and packaging. Returns are allowed for these reasons:
- The product doesn’t match the description
- Incorrect product received
- Damaged or defective item
Q: How do I return an item?
A: You can return items via mail or directly at our store. To initiate a return by mail, please contact our customer service at [email protected]. For in-store returns, bring your items with the original receipt or proof of purchase.
Q: Are return fees applied?
A: We do not charge any fees for returns. However, customers are responsible for return shipping costs.
Q: When will I receive my refund?
A: Once we inspect your returned item, we will process your refund. Refunds will be made to the original payment method. Please allow 5-7 business days for the refund to appear in your account.
Privacy and Security
Q: How does Epend protect my personal data?
A: We prioritize your security by using encryption, access controls, and regular security audits to safeguard your personal details. For more information, refer to our Privacy Policy.
Q: Does Epend use cookies?
A: Yes, we use cookies to enhance your browsing experience by remembering preferences and improving our website functionality. You can disable cookies in your browser settings, but some features may not work as intended.
Legal
Q: How can I submit a DMCA report?
A: If you believe that your copyrighted work has been reproduced without permission, please refer to our DMCA Report page for instructions on how to file a report.
Q: What are your terms of service?
A: By using our website and services, you agree to abide by our Terms of Service. Please review them thoroughly before using our site.
If you have any further questions or require additional assistance, don’t hesitate to contact our customer support team. We appreciate your choice of Epend!
Epend
Home Decor Forward Since 2018
