At Epend, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, please review our return, refund, and cancellation policy outlined below.
Return Policy
We accept returns within 30 days of receiving your order, as long as the items are in unused, original condition with packaging and tags intact. Returns are accepted in cases where:
- The item does not match the description
- You received the wrong product
- The item is defective or damaged
All returns must be in their original condition with complete packaging.
How to Return
- By Mail: Contact our support team at [email protected] to request a return. We will guide you through the return process and provide a return authorization number.
- In-Store: Visit our store with your purchase receipt, and our team will assist you with the return process.
Return Shipping Costs
Customers are responsible for the shipping fees when returning items. Epend does not charge additional return processing fees.
Refund Policy
Once your returned item has been received and inspected, refunds will be processed as follows:
- Item not received: 100% refund
- Incorrect item or item not as described: 100% refund (return required)
- Defective or damaged item: 100% refund (return required)
- Customer dissatisfaction: 80% refund (return required)
Refunds will be credited to the original payment method within 5-7 business days after processing.
Order Cancellation Policy
Orders can be canceled before shipment. Once an order has been shipped, cancellations will no longer be possible. To request a cancellation, please reach out to our support team immediately at [email protected].
For any further inquiries, feel free to contact our customer service. Thank you for shopping with Epend!
