At Epend, your satisfaction is our top priority. If something isn’t quite right with your order, we’re here to make the return and refund process simple and transparent. Please read through the following policy for more information.
🔁 Return Guidelines
We gladly accept returns within 30 days of delivery if the items meet the following conditions:
- Must be unused and in original condition
- All original tags and packaging must be intact
- Returns are accepted if:
- The wrong product was sent
- The item is defective or damaged
- The product does not match the description
📦 How to Return an Item
Returning a product is quick and easy:
- By Mail: Contact us at [email protected] to initiate a return request. We’ll guide you through the steps and provide a return authorization number.
- In Person: Bring the item to our physical location along with proof of purchase. Our team will assist you in processing the return.
💸 Return Shipping Costs
We do not apply restocking or return fees. However, customers are responsible for return shipping costs unless the item arrived damaged, incorrect, or defective.
💰 Refunds
After we receive and inspect your returned item, we’ll issue a refund to your original payment method (via Paypal). Please allow 5–7 business days for the funds to reflect in your account.
Refund Breakdown:
| Reason | Refund Amount |
|---|---|
| Package not received | 100% |
| Wrong/different item | 100% (upon return) |
| Defective/damaged item | 100% (upon return) |
| Dissatisfied with product | 80% (upon return) |
🚫 Order Cancellation
You may request a cancellation before the item ships. Once the order is dispatched, cancellations are no longer possible. If you need to cancel, please email us at [email protected] as soon as possible.
If you have any questions about returns, refunds, or cancellations, feel free to contact our support team. We’re always happy to help!
📍 Address: 124 City Road, London, England, EC1V 2NX
📧 Email: [email protected]
📞 Phone: (+44) 7490 087 848
